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Customer Success Manager

About The Role:

You will start a team that allows BeeHero to maintain and structure better relationships with our customers, resulting in better business results for both sides.

You will develop a thorough understanding of the BeeHero Product and own the lifecycle of a customer in BeeHero - from on-boarding, to training through QBRs, renewals and expansion.

Most importantly, you will work in an accepting community full of creative, fun-loving and ambitious individuals such as yourself, and immerse yourself in the enchanted world of honeybees.

 

Responsibilities:

  • Build and execute an account specific relationship framework inclusive of onboarding protocol, health metrics, regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions
  • Manage clients’ accounts on all levels: business, support, and product and help them succeed in their goals
  • Provide client feedback internally and follow until they are delivered to the client
  • Provide client training and webinars
  • Upsell existing clients
  • Introduce new features
  • Work closely with Product, R&D and Sales teams
  • Partner with Sales and be their product expert while in pre-sale activities to bring opportunities to a closure

Requirements:

  • 4+ years of experience as Customer Success Manager in B2B companies
  • Analytical orientation and at least one year of experience with CS metrics
  • Good knowledge of software and product development life cycles- advantage
  • Excellent client-facing, presentation and internal communication skills
  • Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes
  • Willingness to travel regularly to meet clients and/or attend conferences (4-6 times a year)
  • Ability to thrive in a fast paced and dynamic work environment
  • Self-starter with high independency but amenable to teamwork

Nice to have

  • Experience with a product/SaaS company
  • SQL or coding experience
  • A degree in a discipline related to plant science or agronomy
  • Spanish

Apply Now

We’re looking forward to getting to know you!
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