Back to Careers

Customer Success Manager

About The Role:

You will start a team that allows BeeHero to maintain and structure better relationships with our customers, resulting in better business results for both sides.

You will develop a thorough understanding of the BeeHero Product and own the lifecycle of a customer in BeeHero - from on-boarding, to training through QBRs, renewals and expansion.

Most importantly, you will work in an accepting community full of creative, fun-loving and ambitious individuals such as yourself, and immerse yourself in the enchanted world of honeybees.



  • Build and execute an account specific relationship framework inclusive of onboarding protocol, health metrics, regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions
  • Manage clients’ accounts on all levels: business, support, and product and help them succeed in their goals
  • Provide client feedback internally and follow until they are delivered to the client
  • Provide client training and webinars
  • Upsell existing clients
  • Introduce new features
  • Work closely with Product, R&D and Sales teams
  • Partner with Sales and be their product expert while in pre-sale activities to bring opportunities to a closure


  • 4+ years of experience as Customer Success Manager in B2B companies
  • Analytical orientation and at least one year of experience with CS metrics
  • Good knowledge of software and product development life cycles- advantage
  • Excellent client-facing, presentation and internal communication skills
  • Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes
  • Willingness to travel regularly to meet clients and/or attend conferences (4-6 times a year)
  • Ability to thrive in a fast paced and dynamic work environment
  • Self-starter with high independency but amenable to teamwork

Nice to have

  • Experience with a product/SaaS company
  • SQL or coding experience
  • A degree in a discipline related to plant science or agronomy
  • Spanish

Apply Now

We’re looking forward to getting to know you!
Upload failed. Max size for files is 10 MB.
Thank you for reaching out!
One of our team members will contact you soon
Home Page
Oops! Something went wrong while submitting the form.